This Privacy Policy explains how Captain Smoothlift, formerly S.M Garage Door Repair (“Captain Smoothlift,” “we,” “us”), collects, uses and shares information when you visit captain-smoothlift.com or request garage door service from us.
Information we collect
Information you give us
When you request service through the form on our website, we collect:
- Your name
- Your phone number
- Your ZIP code
- The service you need
- Any details you add in the message box
If you call us, we receive your phone number and the information you share during the call.
Information collected automatically
- Website analytics. We use Google Analytics to understand how visitors use our site. It records pages viewed, approximate location (city level), device and browser type, and how you reached the site.
- How you found us. Our website remembers how you first arrived (for example a Google search, an ad or a social media link), the page you landed on and the website that referred you. This is stored in your browser for up to 90 days and is sent with your request when you submit the form.
- Ad click identifiers. If you arrive by clicking one of our ads on Google, Facebook or Instagram, the ad platform adds an identifier to the link. We store it with your request so we can tell which ads lead to service requests.
How we use your information
- To call you back about your request, schedule a visit and provide the service
- To answer your questions and follow up on work we did
- To understand which pages and ads work, and to improve our website
- To protect our website from spam and misuse
- To meet legal and accounting requirements
We contact customers by phone. We do not send marketing text messages, and we do not add your number to any marketing list.
How we share information
We do not sell your personal information. We share it only with service providers that help us run our business, and only as needed for the purposes below.
| Provider | Why |
|---|---|
| Website hosting and form tools | Run the website and store service requests |
| Email provider | Deliver new service requests to our team |
| Google Analytics | Website statistics |
| Google Ads, Meta (Facebook and Instagram) | Measure which ads lead to service requests |
We may also disclose information when the law requires it, to protect our rights or the safety of others, or as part of a sale or transfer of our business.
Cookies and similar technologies
Google Analytics and our ad platforms use cookies. Our website also uses your browser’s local storage to remember how you arrived, as described above. You can control these in the following ways:
- Block or delete cookies and site data in your browser settings
- Install the Google Analytics opt-out browser add-on
- Manage ad personalization in My Ad Center for Google and in your Facebook and Instagram ad preferences
Our website does not respond to browser “Do Not Track” signals, because there is no common standard for them.
How long we keep information
We keep service requests for as long as we need them to provide service, answer questions about the job and keep the business records we are required to keep. Information about how you found our site expires from your browser after 90 days.
How we protect information
We use reasonable safeguards, such as secure (HTTPS) connections and access limited to our team. No website or storage method is completely secure, so we cannot guarantee absolute security.
Your choices
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below. We may need to confirm your identity before we act on a request. Depending on where you live, state law may give you additional rights, and we will honor requests as the law requires.
Children’s privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them.
Links to other websites
Our website may link to other sites, such as Google Maps or YouTube. Their privacy practices are their own, and we encourage you to read their policies.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.
Contact us
Captain Smoothlift (formerly S.M Garage Door Repair), serving Washington, DC, Maryland and Northern Virginia.
Phone: (917) 667-3418
You can also send us a request through the form on our home page.